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Grove Geeks

07541 728180

"We geek so you don't have to!"





Grove Geeks FAQs

Do you do fixed-price work?

Yes, depending on the problem. We'll talk it through, and if you'd prefer a fixed price we're happy to quote, on a reasonable endeavours basis.

I'm outside your area - will you still come out to me?

Usually yes, but we'll need to agree some travel time costs - give us a ring, and we can talk options.

Do you repair hardware too?

For desktop/tower PCs, they're designed to have parts replaced fairly easily, so we can usually source replacements and fit them for you. Modern laptops are notoriously fiddly and risky to take apart, apart from the screen, keyboard, memory and hard drive - so whilst we may be able to tell you what the problem is, sometimes we won't be able to repair it ourselves - but we can advise on options.

My website is already being run by someone else. Will you take it on?

Yes, absolutely! We're more than happy to take it on as it is, maintain it, and/or rewrite and improve it. Give us a call to discuss what you're looking for.

I want a website, but I'm no good with computers. Isn't it complicated?

It doesn't need to be! We can get you online really quickly, for less than you think, using your existing logos, adverts, words - or just by having a chat about your business. We pride ourselves on making it simple - so do talk to us, how ever much you hate computers!

Will you take my computer away to fix it?

Sometimes, yes. If there are time consuming tests to do, we don't want you paying for us to sit there (and we don't want to sit there waiting either!) So we take it away, and start the tests running (often overnight) whilst we get on with other things. This means you're not paying for the hours of waiting time whilst the scans are running - thus, saving you money!

Will I lose any of my data (photos, documents etc.)?

No, you won't - UNLESS the problem you've got is with the hard drive or storage on the computer, in which case we'll do our absolute best to recover it for you.
Some of the high-street fix-it shops (particularly the big ones) have a default approach of re-installing Windows and losing all your personal data to fix problems - it's much quicker for them, and can be done by someone with limited training/knowledge - but a nightmare for you as a customer, as they've deleted everything without warning! WE DON'T DO THAT - we always aim to fix it without losing any of your data, and if more drastic measures are needed which risk your data, we'll talk to you first.
Having said that, backups of your personal data are an ESSENTIAL precaution for every computer, unless you've absolutely nothing you're worried about losing - so we always advise you to make sure your data is in AT LEAST two places, BEFORE you have a problem. If you'd like us to do a backup for you before we start any work, please do discuss this with us, for your peace of mind - we can provide backup systems for you at a very competitive price, including setup and instructions on how to ensure it's working for you.

Will you ask me to switch it off and on again?

Yes, we might - if you've not tried that already, it's definitely worth a go!
But seriously - we're here to help, and we go through a diagnostic approach which ensures we try the simple things first, moving on to the more complex and time-consuming options. We like to problem-solve quickly, both for you and us!

Which is faster? The Millenium Falcon, or the USS Enterprise?

USS Enterprise - no contest.

My FAQ isn't here? What do I do?

Give us a's not been asked frequently enough to make it on here yet. But who knows, it might soon.....but it won't if you don't call us!